Phoenix Graphics, Inc. FAQs

Frequently Asked Questions:

Q. What are your minimums?

A. There is a 12 piece minimum for custom screen print.

Q. How long will my order take to arrive?

A. Turnaround time for custom screen printing is 7-10 business days from the day your order is placed
    until it ships.

Q. Can I get my order rushed?

A. Yes. Rush delivery for screen printed apparel will have your shirts to you in 6 business days.

Q. What kind of artwork files do you accept?
A. We accept many types of art files. The ideal file formats are: ai, (Adobe Illustrator), .eps, .pdf (Adobe
    Acrobat), .psd (Adobe Photoshop) and .tiff. We also accept .jpeg, Microsoft Word, Power Point.

Q. Do I get to see a "sample" before you print my order?
A. Yes. After you place your order, you will receive an e-mail which shows how your artwork will appear
    on the product that you are ordering. 

Q. How do I place an order?
A. We offer (3) ways to place an order. You can place an order by phone, e-mail and fax.

 
Q. How do I pay for my order?
A. Payments can be made in the form of credit card (Visa, MasterCard, American Express, Discover),
    check, money order or cash. You can phone, fax, or e-mail your credit card information to us. 
 
Q. Will I be notified after my order has been shipped?
A. On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail notification with the tracking number and
    details of your shipment. 

Q. I don’t have a design. Is there a charge to make a design for me?
A. It depends. We offer many free of charge art services, including text only designs. If you want us to create a custom design for you based on your
    ideas or sketches, there will be a charge $30.00 an hour.
 
Q. Do you offer "youth" sizes?
A. Yes. We offer youth small (6-8), youth medium (10-12), and youth large (14-16).

Q. Do you offer 2X, 3X, 4X, etc. size shirts?
A. Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.

Q. Can I mix the shirt sizes in my order?
A. Yes. You can mix the sizes any way that you need to complete your order.

Q. Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
A. Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would
    pay for each garment is determined by the total number of shirts in your order.

Q. Can I have different ink colors on different color shirts?
A. Yes. However, each ink color change will incur an ink color change charge of $15 per color.

Q. If I reorder, do you keep my artwork or screens?
A. We keep your artwork on file indefinitely. However, we do not keep screens as we remake the screens for every order. Unless you are going to place
    another order within a few weeks, you will be charged for the screens on all reorders. You should notify us if you plan to place another order in the
    very immediate future, in which case, we would not charge you for the screen(s).

Q. Will the printing fade on my shirts after a few washings?
A. No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using
    plastisol ink. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.

Q. My design has PMS colors, can you match them?
A. We offer PMS color matching on many products free of charge.

Q. What is the largest size that can be printed on a t-shirt?
A. The maximum image size that we offer is 11" X 11". 
 
Q. I already have shirts. Will you print on them?
A. Yes, we print on them.

Q. Do you have a catalog?
A. No, we do not offer a catalog. Information and pricing of our available products can be found on the pages of our website. If you would like more information, please e-mail us.

Q. Can I get less than the minimum order?
A. On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability.

Q. If there is a problem with my order, what do I do?
A. You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.